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How conversational AI can transform IT support

IBM Journey to AI blog

Watson Assistant seamlessly connects to customer data platforms, enabling data-backed understandings of customer expectations. Build powerful IT Support chatbots with Watson Assistant The post How conversational AI can transform IT support appeared first on IBM Blog.

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How a company transformed employee HR experience with an AI assistant

IBM Journey to AI blog

Jad Haddad , Head of AI at Inspire for Solutions Development has embraced the IBM watsonx™ AI and data platform to enhance the HR experience for its 450 employees. Building an innovative AI assistant We saw an opportunity to transform our approach to HR by embracing the latest in generative AI technology.

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Six ways AI can influence the future of customer service

IBM Journey to AI blog

Conversational AI bots Traditional chatbots , while helpful, are somewhat limited by the static scripts on which they are programmed. Conversational AI bots will be better able to react to inputs from customers and update in real-time with new information.

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Seven customer service types that organizations should provide

IBM Journey to AI blog

IBM Consulting offers end-to-end consulting capabilities in experience design and service, data and AI transformation. Explore customer service transformation solutions The post Seven customer service types that organizations should provide appeared first on IBM Blog.

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Amazon Bedrock announces general availability of multi-agent collaboration

AWS Machine Learning Blog

Recommendation agent Analyzes the aggregated data to provide tailored recommendations for precise input applications, product placement, and strategies for pest and disease control. Most recently, Sri joined Amazon Web Services leveraging her diverse skillset to make a significant impact on AI/ML services and infrastructure at AWS.

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10 Best AI Real Estate Tools (March 2025)

Unite.AI

The AI can converse in multiple languages and is configurable with your custom scripts for different lead types. Top Features: Automated two-way texting and calling to engage and nurture leads anytime, responding within seconds to new inquiries Conversational AI asks qualifying questions (e.g.

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Customer service trends winning organizations need to follow

IBM Journey to AI blog

IBM Consulting® offers end-to-end consulting capabilities in experience design and service, data and AI transformation. Explore customer service transformation solutions Explore the features of IBM watsonx Assistant The post Customer service trends winning organizations need to follow appeared first on IBM Blog.