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Ground truth generation and review best practices for evaluating generative AI question-answering with FMEval

AWS Machine Learning Blog

Generative AI question-answering applications are pushing the boundaries of enterprise productivity. These assistants can be powered by various backend architectures including Retrieval Augmented Generation (RAG), agentic workflows, fine-tuned large language models (LLMs), or a combination of these techniques.

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Seven customer service types that organizations should provide

IBM Journey to AI blog

Read the blog: How generative AI is transforming customer service Customer service types that organizations should prioritize By offering different types of customer service and several customer support channels, organizations demonstrate they are investing in customer care.

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How IBM Consulting ushered the US Open into a new era of AI innovation with watsonx

IBM Journey to AI blog

This year, innovation at the US Open was facilitated and accelerated by watsonx , IBM’s new AI and data platform for the enterprise. This year, the IBM Consulting team helped the USTA draw on the generative AI capabilities of watsonx to create audio and text commentary in near real-time.

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Foundational models at the edge

IBM Journey to AI blog

To help with all this, IBM is offering enterprises the necessary tools and capabilities to leverage the power of these FMs via IBM watsonx , an enterprise-ready AI and data platform designed to multiply the impact of AI across an enterprise. IBM watsonx consists of the following: IBM watsonx.ai

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How Rocket Companies modernized their data science solution on AWS

AWS Machine Learning Blog

Steep learning curve for data scientists: Many of Rockets data scientists did not have experience with Spark, which had a more nuanced programming model compared to other popular ML solutions like scikit-learn. This created a challenge for data scientists to become productive.

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How Axfood enables accelerated machine learning throughout the organization using Amazon SageMaker

AWS Machine Learning Blog

Axfood has a structure with multiple decentralized data science teams with different areas of responsibility. Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization.

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Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker

AWS Machine Learning Blog

Recent developments in generative AI models have further sped up the need of ML adoption across industries. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

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