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Conversational AI use cases for enterprises

IBM Journey to AI blog

Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately.

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AI for Everyone: Conversational AI Explained

Towards AI

This was the limit of our interaction with technology until Natural Language Processing (NLP) emerged, giving computers a voice. Natural Language Processing: Speaking Human NLP is an AI technology that allows computer programs to understand human languages as they are spoken and written. AI: Its 4 PM.

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Generative AI use cases for the enterprise

IBM Journey to AI blog

Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating. Generative AI represents a significant advancement in deep learning and AI development, with some suggesting it’s a move towards developing “ strong AI.”

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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning Blog

With the QnABot on AWS (QnABot), integrated with Microsoft Azure Entra ID access controls, Principal launched an intelligent self-service solution rooted in generative AI. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

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The AI Assistant for everyone: watsonx Orchestrate combines generative AI and automation to boost productivity

IBM Journey to AI blog

This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation. With today’s advancements in AI Assistant technology, companies can achieve business outcomes at an unprecedented speed, turning the once seemingly impossible into a tangible reality.

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Integrate foundation models into your code with Amazon Bedrock

AWS Machine Learning Blog

The rise of large language models (LLMs) and foundation models (FMs) has revolutionized the field of natural language processing (NLP) and artificial intelligence (AI). These powerful models, trained on vast amounts of data, can generate human-like text, answer questions, and even engage in creative writing tasks.

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10 Best AI Agents for Business Automation (2025)

Unite.AI

AI capabilities built-in: Includes AI Computer Vision for UI automation, Document Understanding for OCR, and now generative AI integration for understanding text and building automations (Autopilot interface). Microsoft Copilot Studio Microsoft Copilot Studio is the tech giants latest platform for building AI agents.