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Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insights

AWS Machine Learning Blog

After a few minutes, a transcript is produced with Amazon Transcribe Call Analytics and saved to another S3 bucket for processing by other business intelligence (BI) tools. PCA’s security features ensure that any PII data was redacted from the transcript, as well as from the audio file itself.

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Definite Guide to Building a Machine Learning Platform

The MLOps Blog

To make that possible, your data scientists would need to store enough details about the environment the model was created in and the related metadata so that the model could be recreated with the same or similar outcomes. You need to build your ML platform with experimentation and general workflow reproducibility in mind.