Transforming customer service: How generative AI is changing the game
IBM Journey to AI blog
JULY 17, 2023
Generative AI auto-summarization creates summaries that employees can easily refer to and use in their conversations to provide product, service or recommendations (and it can also categorize and track trends). Watsonx.governance is providing an end-to-end solution to enable responsible, transparent and explainable AI workflows.
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