Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support
AWS Machine Learning Blog
MAY 9, 2024
In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Through some slick prompt engineering and using Claude’s latest capabilities to invoke APIs, Verisk seamlessly accessed their database to procure real-time information.
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