Could “Robot-Phobia” Worsen the Hospitality Industry’s Labor Shortage?
Unite.AI
MAY 25, 2024
The hospitality industry has grappled with a severe labor shortage since the COVID-19 pandemic. As businesses struggle to find enough workers to meet the growing demand, many have turned to robotic technology as a potential solution. However, a recent study conducted by Washington State University suggests that the introduction of robots in the workplace may inadvertently exacerbate the labor shortage due to a phenomenon known as “robot-phobia” among hospitality workers.
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