Klarna’s AI Chatbot Replaces 700 Human Customer Service Agents
Analytics Vidhya
FEBRUARY 28, 2024
Klarna, a leading fintech company, has unveiled the remarkable capabilities of its AI-powered chatbot developed in collaboration with OpenAI. In just its first month, the AI chatbot has transformed customer service operations, handling the workload equivalent to 700 full-time agents. This milestone underscores the burgeoning influence of AI in reshaping customer interactions and driving efficiencies […] The post Klarna’s AI Chatbot Replaces 700 Human Customer Service Agents appeared first
Let's personalize your content