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To help AZDCS, IBM leveraged our Service Design for Governments methodology that was developed to solve these exact types of challenges. The team implemented a phased approach to the human-centered design assessment, which led to a data-driven roadmap of recommended technological enhancements. frequency (how many occurrences?),
It aims to bring together the perspectives of product managers, UXdesigners, data scientists, engineers, and other team members. For example, if you are working on a virtual assistant, your UXdesigners will have to understand prompt engineering to create a natural user flow. And finally, be open to surprises.
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