AWS Machine Learning Blog

AUGUST 8, 2024

By integrating generative AI, they can now analyze call transcripts to better understand customer pain points and improve agent productivity. Cisco has also implemented conversational AI experiences, including chatbots and virtual agents that can generate human-like responses, to automate personalized communications based on customer context.

Generative AI 123

Generative AI LLM ML AI 123

Topbots

JANUARY 30, 2023

Making the transition from classical language generation to recognising and responding to specific communicative intents is an important step to achieve better acceptance of user-facing NLP systems, especially in Conversational AI. Association for Computational Linguistics. [2] Association for Computational Linguistics.

Large Language Models 52

Large Language Models Computational Linguistics LLM Natural Language Processing 52

Topbots

JUNE 15, 2023

70% of research papers published in a computational linguistics conference only evaluated English.[ In Findings of the Association for Computational Linguistics: ACL 2022 , pages 2340–2354, Dublin, Ireland. Association for Computational Linguistics. Association for Computational Linguistics.

Natural Language Processing 59

Natural Language Processing Computational Linguistics NLP ChatGPT 59