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Each stone needs to be carefully examined, categorized and placed in the correct bucket, which takes about five minutes per stone. Streamlining government regulatory responses with natural language processing, GenAI and textanalytics was published on SAS Voices by Tom Sabo Fortunately, you’re not alone but part of [.]
Existing textanalytics tools work with NPS and CSAT survey feedback but are limited to extracting keywords and rudimentary sentiment detection. It then automatically identifies broad topics and finer subtopics to categorize the conversations. Aside from the usual entries, a new subtopic has been identified by the AI.
This strategy involved several stages, such as understanding the problem, categorizing the landscape of questions, and designing clear guidelines for annotators. She has worked in several analytical domains, ranging from Retail and Urban Analysis to Customer Intelligence.
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