article thumbnail

Improving Call Center Performance with Machine Learning: The Most Effective Data Collection Methods

Chatbots Life

Text analytics Text analytics is another data collection method that has gained popularity over the last few years due to advances in machine learning algorithms and extensive data processing capabilities. Additionally, ticketing can help call centers identify trends and issues affecting their customers.

article thumbnail

Leveraging user-generated social media content with text-mining examples

IBM Journey to AI blog

One of the best ways to take advantage of social media data is to implement text-mining programs that streamline the process. What is text mining? Text analysis takes it a step farther by focusing on pattern identification across large datasets, producing more quantitative results. How does text mining work?

article thumbnail

Exploring the AI and data capabilities of watsonx

IBM Journey to AI blog

These encoder-only architecture models are fast and effective for many enterprise NLP tasks, such as classifying customer feedback and extracting information from large documents. ” Vitaly Tsivin, EVP Business Intelligence at AMC Networks. To bridge the tuning gap, watsonx.ai