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Improving Call Center Performance with Machine Learning: The Most Effective Data Collection Methods

Chatbots Life

Text analytics Text analytics is another data collection method that has gained popularity over the last few years due to advances in machine learning algorithms and extensive data processing capabilities. Additionally, ticketing can help call centers identify trends and issues affecting their customers.

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Leveraging user-generated social media content with text-mining examples

IBM Journey to AI blog

One of the best ways to take advantage of social media data is to implement text-mining programs that streamline the process. What is text mining? When used strategically, text-mining tools can transform raw data into real business intelligence , giving companies a competitive edge.

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Exploring the AI and data capabilities of watsonx

IBM Journey to AI blog

This allows users to accomplish different Natural Language Processing (NLP) functional tasks and take advantage of IBM vetted pre-trained open-source foundation models. Encoder-decoder and decoder-only large language models are available in the Prompt Lab today. To bridge the tuning gap, watsonx.ai

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Top Predictive Analytics Tools/Platforms (2023)

Marktechpost

Using causal graphs, LIME, Shapley, and the decision tree surrogate approach, the organization also provides various features to make it easier to develop explainability into predictive analytics models. IBM Watson Studio Since its founding in 1975, SPSS has developed into one of the leading statistical and analytics programs.