Generative NLP Models in Customer Service: Evaluating Them, Challenges, and Lessons Learned in…
ODSC - Open Data Science
MAY 24, 2023
About the authors: Clara Higuera Cabañes, PhD is a senior data scientist at BBVA AI Factory. She has worked in the data science field for many years applying NLP techniques to different sectors such as media or banking. She currently leads the collections data science team at BBVA AI factory.
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