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How conversational AI can transform IT support

IBM Journey to AI blog

This type of customer care was a process that could certainly be automated. Lack of automation also raised the issue that digital customer care was bound within specified hours. Watson Assistant is a versatile solution for a wide range of services and can be a powerful tool in IT automation. –5 p.m.

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Amazon Bedrock announces general availability of multi-agent collaboration

AWS Machine Learning Blog

Since its preview launch at re:Invent 2024, organizations across industriesincluding financial services, healthcare, supply chain and logistics, manufacturing, and customer supporthave used multi-agent collaboration to orchestrate specialized agents, driving efficiency, accuracy, and automation. What is multi-agent collaboration?

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10 Best AI Real Estate Tools (March 2025)

Unite.AI

Below is a list of some of the best AI-powered real estate tools popular among agents and investors. These tools cover a range of functionalities including predictive analytics for lead prospecting, automated property valuation, intelligent lead nurturing, virtual staging, and market analysis. updated multiple times per week.

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Advancing AI trust with new responsible AI tools, capabilities, and resources

AWS Machine Learning Blog

With the launch of the Automated Reasoning checks in Amazon Bedrock Guardrails (preview), AWS becomes the first and only major cloud provider to integrate automated reasoning in our generative AI offerings. Click on the image below to see a demo of Automated Reasoning checks in Amazon Bedrock Guardrails.

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Generative AI use cases for the enterprise

IBM Journey to AI blog

For example, organizations can use generative AI to: Quickly turn mountains of unstructured text into specific and usable document summaries, paving the way for more informed decision-making. Automate tedious, repetitive tasks. Generative AI is being used to automatically update and maintain code across different platforms.

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Customer service trends winning organizations need to follow

IBM Journey to AI blog

The use of simple automation Many customer service tasks can and should be automated rather than require a customer to talk to a customer service agent. These simple automations answer the customer’s needs while saving their time—they don’t have to call customer support and wait for a human representative.

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Seven customer service types that organizations should provide

IBM Journey to AI blog

From there, the chatbot uses automation to scan the database of responses and provide the most relevant response. IBM Consulting offers end-to-end consulting capabilities in experience design and service, data and AI transformation.

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