Enhancing Customer Support Efficiency Through Automated Ticket TriageĀ
Analytics Vidhya
NOVEMBER 24, 2023
Leveraging Large Language Models (LLMs) such as OpenAI’s GPT-3.5 This article explores the application of LLMs in automating ticket triage, providing a seamless and efficient solution for customer support teams. Introduction In the fast-paced world of customer support efficiency and responsiveness are paramount.
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