When ‘Chatbot’ Is a Dirty Word: 3 Misconceptions Business Leaders Have About Conversational AI
Unite.AI
AUGUST 26, 2024
Today’s “chatbots,” on the other hand, are more frequently referring to conversational AI, a tool with much broader capabilities and use cases. And because we now find ourselves in the midst of the generative AI hype cycle, all three of these terms are being used interchangeably.
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