IBM Journey to AI blog

AUGUST 2, 2023

That was, until the introduction of AI chatbots for business emerged on the IT landscape. How Watson Assistant can help IBM Watson Assistant is a holistic SaaS solution for creating AI-enabled conversational experiences. Helpdesk workers are only human and providing 24/7 support seemed unrealistic.

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IBM Journey to AI blog

DECEMBER 7, 2023

Conversational AI bots Traditional chatbots , while helpful, are somewhat limited by the static scripts on which they are programmed. Conversational AI bots will be better able to react to inputs from customers and update in real-time with new information.

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IBM Journey to AI blog

DECEMBER 13, 2023

In most scenarios, chatbots offer the option of live chat support with the customer service team if the chatbot responses fail to answer the customer’s question. With advances in artificial intelligence (AI) such as generative AI , chatbots can answer more questions more accurately.

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IBM Journey to AI blog

DECEMBER 4, 2023

Myth 1: My company lacks the right tools and platforms to develop trustworthy AI AI can be a game-changer for businesses looking to improve operations in areas such as IT, HR, marketing and customer service. The companies innovating with generative AI aren’t just industry giants.

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IBM Journey to AI blog

FEBRUARY 13, 2024

Generative AI-powered tools can significantly improve employee-manager interactions. Additionally, generative conversational AI portals can provide employees with feedback and identify areas for improvement without involving management.

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