Remove AI Chatbots Remove Automation Remove Generative AI
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Generative AI use cases for the enterprise

IBM Journey to AI blog

Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating. Generative AI represents a significant advancement in deep learning and AI development, with some suggesting it’s a move towards developing “ strong AI.”

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Creating the Technology Backbone for Generative AI Customer Use Cases

Unite.AI

However, the larger story is about how generative AI will transform the customer experience. A McKinsey study finds that 80 percent of customer tasks can be automated across channels, resulting in a 20 percent savings for cost-to-serve. Generative AI can’t apply business rules: Business rules streamline customer interactions.

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JPMorgan introduces in-house AI chatbot for research analysis

AI News

In a move that underscores the growing influence of AI in the financial industry, JPMorgan Chase has unveiled a cutting-edge generative AI product. According to the strict regulations typical for any financial organisation, JPMorgan workers are not allowed to use any AI chatbots developed by other companies for consumers.

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Generative AI vs. predictive AI: What’s the difference?

IBM Journey to AI blog

Many generative AI tools seem to possess the power of prediction. Conversational AI chatbots like ChatGPT can suggest the next verse in a song or poem. But generative AI is not predictive AI. But generative AI is not predictive AI. What is generative AI?

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The recipe for RAG: How cloud services enable generative AI outcomes across industries

IBM Journey to AI blog

According to research from IBM ®, about 42 percent of enterprises surveyed have AI in use in their businesses. Of all the use cases, many of us are now extremely familiar with natural language processing AI chatbots that can answer our questions and assist with tasks such as composing emails or essays.

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Emerging Technology Trends for 2024: Mastercard’s Report Unveils the Impact of Generative AI on Commerce

Unite.AI

Mastercard's “ Emerging Technology Trends for 2024 ” report offers an insightful glimpse into the future of commerce, with a special focus on the transformative impact of generative AI in the retail and travel sectors. Moreover, innovative interfaces like the AI Pin, developed by startup Humane , are highlighted.

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When AI chatbots break bad

IBM Journey to AI blog

AI chatbots are trained to be helpful and to understand context. Jailbreakers create scenarios where the AI believes ignoring its usual ethical guidelines is appropriate. “Imagine putting a prompt injection in your resume to confuse an AI-powered hiring system. .”