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10 Best AI Customer Support Software with Help Desk Features (2025)

Unite.AI

Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases, and multi-channel support) with powerful artificial intelligence to automate responses, assist agents, and improve customer satisfaction. Visit Freshdesk 2.

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Wendy’s Use of AI for Drive-Thru Orders: Is AI the Future of Fast Food?

Unite.AI

This transformation is the beginning of a new era for fast food, where automation and technology play a larger role in everyday operations. The Rise of AI in Fast Food Chains Major fast-food chains like McDonald's, Taco Bell, and KFC are actively experimenting with AI to improve service speed and order accuracy.

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Exploring Amazon’s New AI Chatbot: How Rufus is Changing the Shopping Experience

Unite.AI

Amazon's use of Artificial Intelligence (AI) has set industry standards, from automated warehouses to personalized recommendations. Their latest innovation is Rufus , a generative AI-powered chatbot designed to redefine the online shopping experience. Nonetheless, the future looks promising for Rufus and AI in e-commerce.

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AI Agent vs. Agentic AI: Understanding the Key Differences and Business Impact

TransOrg Analytics

Types of AI Agents Reflex Agents Respond to inputs based on predefined rules (e.g., a chatbot that provides automated responses). AI-powered stock trading bots). Learning Agents Improve over time based on experience (e.g., robotic process automation bots handling repetitive business tasks).

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Joscha Koepke, Head of Product at Connectly – Interview Series

Unite.AI

Joscha Koepke, is the Head of Product at Connectly, a code-free platform that lets you create campaigns and interactive bots to easily automate two-way conversations – to both leads and loyal customers – at scale. At Connectly, our mission is to automate every sales conversation with AI.

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Agentic AI: A Comprehensive Guide

Pickl AI

This new frontier is known as Agentic AI, a form of AI that can make decisions, take actions, and continually learn from interactions without constant human oversight. Imagine AI systems that can manage complex workflows, solve multi-step problems, and adapt to changing environments with minimal human intervention.

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Top 10 Benefits of Integrating a Chatbot in Call Center

Chatbots Life

As chatbots and AI agents automate repetitive tasks, these agents will encounter increasingly sophisticated problems. And chatbots can go beyond being available 24/7 to the customers and taking care of repetitive tasks. Let us look at the 10 benefits of integrating a chatbot into your call center.