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The global chatbot market is forecast to reach a whopping US $1953.3 million by 2027. Consistency, personalization, and omnichannel assistance are the features of a chatbot that make it a choice among businesses and customers. Originally published at [link] on January 5, 2023.
Gartner anticipates that within the next five years, leading up to 2027, chatbots will emerge as one of the primary channels for customer support across a multitude of industries. However, despite chatbots’ immense potential for bolstering business performance, they are not without associated security risks.
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