Top 10 Benefits of Integrating a Chatbot in Call Center
Chatbots Life
AUGUST 28, 2024
A Gartner study, in fact, predicts that by 2026, conversational AI solutions such as chatbots will reduce agent labor costs by as much as $80 billion. Chabots can thus continuously monitor and analyze agent-customer exchanges, allowing them to offer tailored coaching to help improve their communication skills.
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