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Prior to Zingtree, Brandon led Product, User Experience and Analytics at SportsEngine, a B2B and B2B2C SaaS company which was acquired by NBC Sports in 2016. Zingtree is the AI enabled CX automation platform that helps B2C enterprises automate actions, self-service and agent effectiveness.
My journey with AI began over 20 years ago when I started working on AI and automation projects at leading consulting firms. However, the real turning point for me was around 2015-2016, when AI started making headline news with breakthroughs like AlphaGo defeating the world champion in the complex game of Go.
He is the co-author of the widely cited book, Healthcare Disrupted (Wiley, 2016). This is an innovation enabled by AI and a profound process change that provides new ways of working to the expert humans involved. Can you explain how ConcertAIs Digital Trial Solution works to match cancer patients with life-saving clinical trials?
This period saw AI expand into applications like image recognition and natural language processing, transforming it into a practical tool capable of mimicking human intelligence. Platforms like Amazon Web Services and Google Cloud democratized access to powerful computing resources, enabling smaller organizations to harness AI capabilities.
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