How to Improve User Experience (and Behavior): Three Papers from Stanford's Alexa Prize Team
The Stanford AI Lab Blog
FEBRUARY 1, 2022
Using a set of automated metrics, which we validated using manual annotations, we found the following results, which provide direction for future conversational design: Using statements alone outperformed questions or combined statements and questions Giving personal opinion statements (e.g. Strategies for handling cus- tomer abuse of ECAs.
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